After two weeks of use, I can definitely feel improvement to tension and tightness in my neck and shoulders.
This is a high quality product. The power cord and integrated control unit will last for years (power cord is thick and reinforced at the points where it joins the control unit, and the control unit itself is a good size, strong, well made - not at all flimsy - and logically laid out with large buttons that are easy to click). Temperature and time settings are easy to set up.
It heats up in just a few minutes and, when it reaches the user set temperature, it reliably maintains that temperature throughout your chosen treatment time (a feature that is unattainable with hot water bottles or microwaved heat bags which begin losing temperature as soon as they are applied to the neck or shoulder).
The pad is suppled in an attractive and strong cardboard box that protects it well during shipping. And Heidi added extra protection by neatly wrapping it with bubble wrap! And the manual is a delight - made of quality paper, with the text in large font, easy to read, and sitting in a wealth of white space. The instructions are straightforward and easy to comprehend, and the diagrams are large, sharp and well labelled.
The package arrived promptly and in excellent condition. Customer service couldn’t be better.
Whilst I initially balked at the price (I’m on a low income), I have no regrets in making this purchase and I look forward to using it on a regular basis. Highly recommended